At Abie Grace, your satisfaction is our priority. Below is a clear guide to our refund and returns process.

1. How to Return:

To return items:

1. Confirm your return decision.

2. Arrange postage and send proof of postage.

3. Your return confirmation and postage must reach Abie Grace no later than 10 days after purchase.

Return Postage Fees:

• UK & Europe: £5.99

• USA & Canada: £12.85

2. Standard Returns (All Other Purchases)

Return Window:

You can return items within 30 days of receiving your order.

Eligibility:

• Items must be unused, unopened, and in their original packaging.

• You must provide a receipt or proof of purchase.

• Items with broken seals cannot be returned.

How to Return:

1. Contact info@abiegrace.com to request a return.

2. Once approved, we will provide a return shipping label and instructions.

3. Returns sent without prior approval will not be accepted.

Return Shipping Fees:

• UK: £3.99

• USA: £7

• Rest of the world: £15

Refunds:

Refunds cover the product cost only. The original shipping fee and return shipping fee will be deducted from your refund.

Example:

Refund = Total paid – original shipping – return shipping

For questions about returns, email: info@abiegrace.com

3. Non-Returnable Items

• Sale items

4. Exchanges

The fastest way to exchange an item is to:

1. Return your original item following the steps above.

2. Place a new order for the item you want.

5. Refund Process

Once we receive and inspect your returned items:

• We will notify you if your refund is approved.

• Approved refunds will be credited to your original payment method.

• Please allow time for your bank or credit card company to process the refund.

6. Questions?

For any return or refund inquiries, reach out to us at info@abiegrace.com

Refund & Returns Policy